Multi-Panels
A multi-panel combines several ticket panels into a single Discord message with a dropdown menu. Instead of multiple buttons, users see one dropdown where they pick which type of ticket to open.
Since version 8.4 "Halcyon", multi-panels have a dedicated builder with a working select-menu preview — the dropdown in the preview is interactive, so you can click through and confirm every option's label, emoji and description renders correctly before deploying.
When to Use Multi-Panels
Multi-panels work well when you have several ticket categories and want to keep your channel clean. Instead of deploying three or four separate panel messages, you deploy one message with a dropdown.
Creating a Multi-Panel
- Go to Tickets in the sidebar
- Switch to the Multi-Panels tab
- Click New Multi-Panel — opens the builder
- Configure the settings and select your panels on the left
- Use the live preview on the right to test the dropdown
Multi-Panel Settings
| Field | Description |
|---|---|
| Name | Internal name for your reference |
| Title | Embed title users see in Discord |
| Description | Text shown in the embed body |
| Placeholder | Text shown in the dropdown before a selection is made |
Selecting Panels
Choose at least two panels to include. For each panel, you can customize:
| Field | Description |
|---|---|
| Label | Display name in the dropdown (defaults to panel title) |
| Description | Short description shown below the label |
| Emoji | Emoji shown next to the label |
Custom emojis are supported using the Discord format <:name:id>.
Deploying a Multi-Panel
- Click the deploy icon on the multi-panel card
- Select a text channel from the dropdown
- Click "Deploy"
The bot sends the embed with the dropdown to that channel.
How It Works in Discord
- A user sees the embed with a dropdown menu
- They select a category from the dropdown
- A ticket channel is created using that panel's settings
- The experience is the same as clicking a regular panel button
Editing a Multi-Panel
- Click "Edit" on the multi-panel card
- Change settings or panel selection
- Click "Save"
Redeploy the multi-panel to update the message in Discord.
Deleting a Multi-Panel
- Click the delete icon on the multi-panel card
- Confirm the deletion
This removes the multi-panel and its deployed message. The individual panels are not affected.
Limits
Each server can have up to 3 multi-panels. The panels you include must already exist before creating a multi-panel.