Notes

Add private notes to staff members' profiles. Notes help document important information, feedback, and observations.

What are Notes?

Notes are internal records attached to staff profiles:

• Only visible to staff with appropriate permissions
• Not shown to the staff member themselves
• Useful for documenting observations and feedback

Viewing Notes

On Staff Management Page

Each staff member shows their total note count.

Individual Staff

Click on a staff member to see all notes on their profile.

Adding a Note

1. Find the staff member in Staff Management
2. Click the menu icon
3. Select "Add Note"
4. Write your note
5. Click "Save"

Note Information

Each note records:

Editing Notes

1. View the staff member's profile
2. Find the note
3. Click "Edit"
4. Modify the content
5. Save

Deleting Notes

1. View the staff member's profile
2. Find the note
3. Click "Delete"
4. Confirm

Note: Deleted notes cannot be recovered.

Use Cases

Performance Observations

Document positive or concerning behavior:

"Handled difficult user situation very professionally on 2/15. Good de-escalation skills."

"Has been slower to respond to appeals lately. May need to check in about workload."

Meeting Notes

Record outcomes of conversations:

"1-on-1 meeting: Discussed goals for promotion to Senior Mod. Agreed to focus on consistency and training new mods."

Training Progress

Track development:

"Completed moderation training. Ready to handle standard cases independently."

"Still learning appeal process. Pair with experienced mod for next 5 appeals."

Context for Decisions

Provide background for future reference:

"Applied for Admin position on 3/1. Strong candidate but needs more experience with staff management."

Positive Recognition

Document good work:

"Volunteered to cover shifts during staff shortage. Great team player."

"Created helpful guide for new moderators. Shows leadership initiative."

Best Practices

Be Professional

• Write objectively
• Focus on facts and observations
• Avoid personal opinions or emotions

Be Useful

• Include relevant context
• Be specific about dates and situations
• Write so future readers understand

Be Timely

• Add notes soon after observations
• Don't rely on memory for details
• Regular documentation is better than occasional

Privacy Awareness

• Notes may be reviewed by leadership
• Could be relevant in disputes
• Write as if it might be shared

Notes vs. Strikes

Use notes for:

• General observations
• Positive feedback
• Context and background
• Informal concerns

Use strikes for:

• Rule violations
• Performance failures
• Formal warnings
• Disciplinary tracking