Processing Appeals

Review, decide on, and respond to punishment appeals.

Viewing Appeals

From a Specific Form

1. Go to Appeals
2. Click "View Appeals" on a form card
3. See all appeals for that form

Appeal List

Each appeal shows:

Appeal Status

Pending

• Just submitted, awaiting review
• No action taken yet

In Review

• Being actively reviewed
• Moderator is investigating

Accepted

• Appeal granted
• Punishment will be lifted/reduced

Denied

• Appeal rejected
• Punishment remains

Viewing an Appeal

Click on any appeal to see full details:

Appellant Information

• Discord account details
• Roblox account (if verified)
• Account information

Responses

All answers the appellant provided, displayed with:

• Question label
• Their response
• Field type indicator

Timeline

History of status changes:

• When submitted
• Status changes with timestamps
• Who made decisions

Processing Appeals

Mark as In Review

Show that you're investigating:

1. Open the appeal
2. Click "Mark In Review"
3. Status updates to "In Review"

Accept an Appeal

Grant the appeal and lift/reduce punishment:

1. Open the appeal
2. Click "Accept"
3. Optionally add a message to the appellant
4. Confirm

What happens:

• Appellant receives DM notification
• If configured, punishment is automatically removed
• Appeal is marked as accepted

Deny an Appeal

Reject the appeal:

1. Open the appeal
2. Click "Deny"
3. Optionally add a reason
4. Confirm

What happens:

• Appellant receives DM notification
• Punishment remains in effect
• Appeal is marked as denied

Automatic Actions

When you accept an appeal, Technified can automatically:

• Unban the user (if it was a ban appeal)
• Unmute the user (if it was a mute appeal)
• Remove warning from their record

Configure these automatic actions in your appeal form settings.

Filtering & Sorting

Filter by Status

• All - Show everything
• Pending - Only unprocessed
• In Review - Currently being reviewed
• Accepted - Granted appeals
• Denied - Rejected appeals

Sort Options

• Newest First - Most recent appeals first
• Oldest First - Oldest appeals first

Search

Search for specific appellants by:

• Discord username
• Roblox username

Investigation Tips

Verify Claims

• Check moderation logs for the original punishment
• Verify dates and reasons match what they said
• Look at their punishment history

Consider Context

• First offense vs. repeat offender
• Severity of the original violation
• Time since the punishment
• Quality and honesty of the appeal

Check Evidence

• If they provide evidence, verify it
• Look at screenshots/links they share
• Cross-reference with your own records

Decision Guidelines

Consider Accepting When

• Punishment was issued in error
• Significant time has passed
• Genuine understanding and remorse shown
• First-time or minor offense
• New evidence supports their case

Consider Denying When

• Appeal contains false information
• No accountability shown
• Recent or repeated offense
• Severe original violation
• Lack of effort in appeal

Best Practices

Thorough Review

• Read the entire appeal carefully
• Check their history before deciding
• Consult with other moderators for serious cases

Timely Processing

• Aim to process within 3-5 days
• Set to "In Review" when you start
• Don't leave people waiting indefinitely

Clear Communication

• Provide reasons for denial when possible
• Be professional regardless of decision
• Explain any conditions for acceptance

Consistency

• Apply same standards to all appeals
• Document unusual decisions
• Review appeal patterns periodically